Service Terms & Conditions

Estimate
The price given is a true estimate of what we expect to charge you. If there are unforeseen circumstances that we could not have been aware, that will affect the price, we will provide you with an updated estimate. You have the right to accept the price or decline. Payment will be required for any work completed up to the point you cancel.

Delay
We will endeavour to complete the work within the specified time. We are only liable for delays caused by our negligence. Any work will be completed within a reasonable time.

Payment
Full payment is required on satisfactory completion. In the unlikely event you are dis-satisfied; you are entitled to withhold an amount to reflect any remedial work that may be required. We should be given the opportunity to complete any remedial work.

Complaints
We work in line with the Supply of Goods & Services Act, which states that any work or service carried out for you must be done with reasonable care and skill, within a reasonable time and for a reasonable charge (if not agreed beforehand).Any goods/parts provided should be of satisfactory quality, fit for the purpose and as described. If in the unlikely event a problem arises, we aim to resolve the issue within a reasonable time.

Changes
If you would like to change what is to be supplied, we would request that you confirm this in writing or other durable form (e.g. email). This will ensure both parties have appropriate records and can refer back to what was agreed.

Cancellation
If this contract is agreed in your home, you will be given information of your right to cancel within 14 days. This is in line with the Consumer Contracts (Information, Cancellation and Charges) Regulations 2013.

If you cancel this contract outside the fourteen days, we reserve the right to deduct/claim the direct costs we have incurred.

If you need to cancel a booking please give at least 24 hours notice. Cancellation without required notice will be invoiced at 100% of the booking price.

Damage
We will not be liable for any damage unless caused by our negligence.

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